Frequently Asked Questions

You can book directly through our website, via email, or by calling our friendly travel experts. Once you get in touch, one of our consultants will work with you to design a tailor-made itinerary that fits your interests, preferences, and budget.

Yes. A 50% deposit is required to secure your reservation. The remaining balance will depend on the payment schedules of the accommodations included in your itinerary.

Not necessarily. Prices are standard across the industry, and booking through us offers added benefits such as personalized service, assistance with logistics, and flexible support.

Yes. All foreign visitors (except EAC member states) must apply for an **Electronic Travel Authorization (ETA)** before arrival. Apply only through the official site: [www.etakenya.go.ke](http://www.etakenya.go.ke). Apply at least 72 hours before departure. Parents or guardians must apply for minors.

Yes. We strongly recommend comprehensive travel insurance covering health emergencies, trip cancellations, and medical evacuation.

A Yellow Fever certificate is required if traveling from affected areas. Recommended vaccinations include Typhoid, Hepatitis A/B, and Polio. Malaria prophylaxis is advised. Consult a travel health clinic 4–6 weeks before travel.

Emergency evacuation can be arranged through AMREF/Flying Doctors. We recommend purchasing this coverage prior to travel.

Yes. Visa and Mastercard (with embossed numbers) are widely accepted. It’s also advisable to carry some cash for local purchases.

No, international flights are not included. Many travelers prefer to use their own arrangements, such as frequent flyer miles. However, we’re happy to help you find the best flight options.

Yes, all domestic transport during your safari, including local flights, is included in your package.

Safari Lodges: Built with solid materials and offer private rooms or cottages, often with pools and shared lounges.

Tented Camps: Canvas tents in natural settings with en-suite facilities, offering a closer connection to nature.

Absolutely. We can customize safaris for families, including child-friendly lodges and activities like bush walks and cultural visits.

Yes. Please inform us of any dietary, mobility, or medical needs when booking, and we’ll make all necessary arrangements.

July–October: Ideal for wildlife viewing and the Great Migration in the Masai Mara.

January–March: Hot and dry, with animals gathering near water sources.

April–June: Rainy season, lush and less crowded—great for photography and bird watching.

October–April: Peak bird-watching season

Wildlife Safaris: Masai Mara, Amboseli, Tsavo, Nairobi National Park

Beach Holidays: Mombasa, Diani

Cultural Tours: Lamu, Samburu

All packages are customizable and include transportation, accommodation, and guided experiences.

We support eco-friendly lodges, conservation projects, and community-driven tourism. We also take part in initiatives like tree planting and donations to local children’s homes.

National Reserves (like Masai Mara): Government-managed, open to all with no vehicle limit.

Private Conservancies: Managed by local communities or private entities with limited guests and vehicles, offering exclusive experiences like night drives and walking safaris.