These Terms and Conditions (“Terms”) govern your use of our website www.jambotronsafari.com, booking of tours and safaris, and any other services we offer. By using our website or booking a safari with us, you agree to be bound by these Terms. Please read them carefully.
1. Introduction
Jambotron Safaris is a Kenyan-based tour company that specializes in providing personalized safari and travel experiences. By accessing our website or booking any service, you agree to comply with and be legally bound by the terms outlined here.
If you do not agree with any part of these Terms, you should not access or use our website or services.
2. Booking and Payment Terms
- Payment: Full payment for your safari or travel experience must be received prior to the start date of your safari unless otherwise agreed upon. Payment can be made via secure online platforms, bank transfers, or other methods as communicated.
- Currency: All payments must be made in the currency specified during the booking process. If payments are made in any other currency, conversion fees may apply.
3. Cancellation and Refund Policy
- Client Cancellations:
- Cancellations made more than 30 days before the tour start date will incur a small processing fee.
- Cancellations made between 15 and 30 days before the start date will be subject to a cancellation fee of 50% of the total cost.
- Cancellations made within 14 days of the tour start date will forfeit the full amount of the booking.
- Company Cancellations: Jambotron Safaris reserves the right to cancel a booking due to unforeseen circumstances, such as natural disasters or political instability. In such cases, we will offer a full refund or provide alternative travel dates.
- Refund Process: All refunds will be processed using the original payment method and currency. Any bank charges or currency conversion fees incurred during the process will be borne by the client.
4. Changes to Your Booking
- Client-Initiated Changes: You may request changes to your booking up to 14 days prior to your tour start date. While we will do our best to accommodate your request, changes are subject to availability and may incur additional costs.
- Company-Initiated Changes: Jambotron Safaris reserves the right to modify your itinerary due to unforeseen events, such as weather conditions or operational considerations. In such cases, we will notify you promptly and offer alternative arrangements.
5. Liability and Responsibility
- Travel Insurance: Jambotron Safaris strongly recommends that you purchase comprehensive travel insurance covering cancellations, medical expenses, personal injury, and loss or theft of personal belongings. We are not liable for any loss, damage, or expenses incurred during your trip.
- Health & Safety: It is your responsibility to ensure that you are medically fit and capable of participating in the safari. Any medical conditions must be disclosed to Jambotron Safaris at the time of booking.
- Risks: Travel and safari experiences inherently come with certain risks. By booking with Jambotron Safaris, you acknowledge these risks and agree that Jambotron Safaris is not liable for any accidents, injuries, or damages that may occur during the trip.
6. Website Use
- Content: All content on the Jambotron Safaris website, including text, images, and logos, is the intellectual property of Jambotron Safaris. You may not reproduce, distribute, or use any content without our express written consent.
- User Conduct: When using our website, you agree to:
- Use the website only for lawful purposes.
- Refrain from submitting false or misleading information.
- Not engage in any activities that could harm or disrupt the website, its services, or other users.
7. Force Majeure
Jambotron Safaris is not liable for any delay or cancellation of services due to unforeseen circumstances beyond our control, including natural disasters, political unrest, epidemics, or other “Acts of God.” In such events, we will work with you to reschedule your safari or provide an alternative solution.
8. Privacy
We take your privacy seriously. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising out of or related to these Terms shall be resolved through negotiation or, if necessary, in the courts of Kenya.
10. Changes to Terms
Jambotron Safaris reserves the right to modify or update these Terms at any time. Any changes will be posted on our website, and your continued use of our services after such modifications will constitute your acknowledgment and acceptance of the updated Terms.
11. Contact Us
If you have any questions or concerns regarding these Terms or any aspect of your booking, please contact us at:
Email: info@jambotronsafari.com
Website: www.jambotronsafari.com